Last updated: 16 June 2026
This Privacy Policy explains how Clean House Bristol LTD, trading as
Clean House Bristol, collects, uses and protects your personal information
when you visit our website, contact us, request a quote or use our cleaning services.
Our website address is:
https://cleanhousebristol.co.uk
1. Who we are
Business name: Clean House Bristol LTD
Trading name: Clean House Bristol
Email: cleanhousebristol@gmail.com
Phone: 07871 255 999
For the purpose of UK data protection law, Clean House Bristol LTD is the data controller
of the personal information collected through this website and during communication with customers.
2. What personal information we collect
We may collect personal information when you visit our website, submit a quote form,
contact us by phone, email, website form, WhatsApp, Facebook or any other communication channel,
or when you enquire about or book one of our cleaning services.
The personal information we may collect includes:
- Your name
- Email address
- Phone number
- Property address or service address, if provided by you
- Postcode or general location
- Details about the property
- Details about the cleaning service you need
- Preferred dates, times or availability
- Any message or additional information you choose to send us
- Technical information such as IP address, browser type, device type, pages visited and website usage data
We only ask for information that is relevant to your enquiry, quote, booking or customer service request.
3. How we collect your information
We may collect your information when you:
- Fill in a quote form on our website
- Use a contact form on our website
- Call us
- Email us
- Contact us through WhatsApp or social media
- Book or request a cleaning service
- Browse our website
- Accept, reject or manage cookie preferences on our website
4. How we use your personal information
We use your personal information to:
- Respond to your enquiry
- Prepare and send a cleaning quote
- Arrange, manage and provide cleaning services
- Contact you about your enquiry, quote or booking
- Send booking confirmations or service-related messages
- Keep records of enquiries, quotes, bookings and customer communication
- Improve our website, services and customer experience
- Monitor website performance and understand how visitors use our website
- Protect our website from spam, misuse, fraud and unauthorised access
- Meet legal, tax or accounting requirements
We do not sell your personal information.
5. Our lawful basis for using your information
Under UK data protection law, we must have a lawful basis for using your personal information.
We may rely on the following lawful bases:
Contract
We use your information when it is necessary to provide a quote, arrange a booking
or deliver a cleaning service you have requested.
Legitimate interests
We use your information where it is necessary for the normal running of our business,
such as responding to enquiries, keeping customer records, improving our services,
protecting our website and communicating with customers in a reasonable and expected way.
Legal obligation
We may use or keep certain information where required for legal, tax, accounting
or regulatory reasons.
Consent
We may rely on your consent for optional activities such as non-essential cookies,
analytics, advertising-related tracking or marketing communication where consent is required.
6. Quote forms and contact forms
When you submit a quote form or contact form on our website, we collect the information
you provide so we can respond to your request and provide an accurate cleaning quote.
This may include your contact details, property details, cleaning requirements,
preferred dates and any extra information you include in the form.
We may store this information in our website system, email inbox and customer enquiry records
so we can manage your request properly and follow up where needed.
7. Cookies
Our website uses cookies and similar technologies. Cookies are small files stored on your device
that help the website work properly, improve performance and understand how visitors use the site.
We may use cookies for:
- Essential website functionality
- Security and spam protection
- Remembering cookie preferences
- Contact form functionality
- Website analytics
- Google services, including analytics, advertising, measurement or embedded features where used
- Improving user experience
Some cookies are necessary for the website to work. Other cookies, such as analytics
or marketing cookies, may only be used where required consent has been given.
You can manage your cookie preferences through our cookie banner where available,
or by changing your browser settings.
8. Website analytics and tracking
We use analytics tools to understand how visitors use our website and to improve
our website, services and marketing.
Our website may use:
- WP Statistics to collect website usage statistics within WordPress
- Google Analytics to understand visitor behaviour and website performance
- Google Tag Manager to manage website tags and tracking scripts
- Google Ads for advertising, conversion tracking and campaign measurement
- Google Search Console to monitor website visibility and search performance
- Google reCAPTCHA or similar tools, where used, to protect forms from spam and abuse
- Google Maps, YouTube or other Google embedded services, where used on the website
These tools may collect information such as pages visited, time spent on the website,
device type, browser type, approximate location, referral source, interactions with the website,
IP address and cookie identifiers.
Google may process this information in accordance with its own privacy policy and terms.
You can learn more about how Google uses information from sites and apps that use Google services here:
https://policies.google.com/technologies/partner-sites
9. Website security and spam protection
We may use security tools, spam protection tools, firewall tools or form protection services
to protect our website from spam, fraud, bots, malicious activity and unauthorised access.
These tools may process technical information such as IP address, browser details,
device information, request activity and form activity.
10. Who we share your information with
We only share personal information where necessary to operate our business,
provide our services, manage the website or comply with legal requirements.
We may share relevant information with:
- Website hosting providers
- Email service providers
- Website, IT or technical support providers
- Analytics and tracking providers, including Google and WP Statistics where applicable
- Booking, enquiry or customer management systems
- Payment providers, where applicable
- Accountants, legal advisers or professional advisers
- Authorities or regulators, where required by law
We only share the information that is necessary for the relevant purpose.
11. International data transfers
Some service providers we use, including Google and other online service providers,
may process personal information outside the United Kingdom.
Where this happens, we expect appropriate safeguards to be used to protect your personal information
in line with applicable data protection requirements.
12. How long we keep your information
We only keep personal information for as long as necessary for the purpose it was collected.
Enquiry and quote information may be kept for a reasonable period so we can respond to you,
follow up on your request and manage our customer records.
If you become a customer, booking, invoice, payment and service records may be kept for longer
where required for legal, accounting or tax purposes.
Website analytics data may be kept for the retention period set within the relevant analytics tools.
When information is no longer needed, we will delete it, anonymise it or securely archive it where appropriate.
13. Marketing communication
We may contact existing customers or people who have enquired about our services
with relevant service information or follow-up communication.
We will not send marketing emails or messages where consent is required unless you have agreed to receive them.
You can ask us to stop contacting you for marketing purposes at any time by emailing:
cleanhousebristol@gmail.com
14. Your data protection rights
Under UK data protection law, you have rights over your personal information.
These may include:
- The right to access the personal information we hold about you
- The right to ask us to correct inaccurate or incomplete information
- The right to ask us to delete your information in certain circumstances
- The right to ask us to restrict how we use your information
- The right to object to certain uses of your information
- The right to data portability in certain circumstances
- The right to withdraw consent where we rely on consent
To exercise your rights, please contact us at:
cleanhousebristol@gmail.com
We may need to verify your identity before responding to a request.
15. How to complain
If you are unhappy with how we handle your personal information,
please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office,
which is the UK regulator for data protection.
ICO website:
https://ico.org.uk
ICO phone: 0303 123 1113
16. Children’s privacy
Our website and services are not intended for children.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information through our website,
please contact us and we will take appropriate steps to remove it.
17. Links to other websites
Our website may contain links to other websites, including social media pages,
Google services or third-party platforms.
We are not responsible for the privacy practices, content or security of other websites.
You should read their privacy policies before providing personal information to them.
18. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services,
website, legal requirements, tools or business practices.
The latest version will always be available on this page.